2FA - How to reset for a contractor user

Please ensure you have followed policy/process to validate the identity of contractor user requiring a 2FA reset.

Administrative Reset

Step 1:

Click on "Contractors" and then choose the Contractor for the user you are looking to reset the 2FA.

Alternatively, you can use the search function to find Contractors:

Step 2:

Click on the user you want to edit.

Step 3:

Click both the "Send password Reset Email" AND "Reset Two-factor authentication" check-boxes.

Step 4:

Click Save and the user will get an email to reset their password and re-initialise their 2FA credentials.

Self-Service Reset

Users can reset their 2FA credentials themselves if they are able to log in to MSite, for example in the case where they are moving to a new phone/authenticator app. 

Step 1:

Following successful login the user should click on "My Account" and then Two Factor Authentication --> Change

Step 2:

The user is then able to use their new device with authenticator app to scan barcode (or use key) to create a 6 digit code.

Note: Once done any previous authentication method will no longer work.