Admin User Process
Follow this process if you need to reset the password of another user.
Once the profile has been loaded:
- Locate the “Send Password Reset Email” option
- Click the tick box
- Next, to confirm, click "Save"
Self-Service Process
Follow this process if you need to reset your own password yourself. You can do this on the MSite login page.
On the login screen:
- Select "Forgot Password"
On the following screen:
- Fill in your Email Address
- Tick, "I’m not a robot"
- Select, Send
Password Reset Email
A password reset email will then be sent to the user, and they will need to set up the new password within 1 hour of receiving the email.
FAQ's
Q. What if the password is not set up within 60 minutes?
A. You must repeat the reset process.
Q. I've not received the email
A. Make sure you check your spam/junk mail. If you still can't find the email. Follow the reset process again.
Useful Links
How to Update a User Profile
How to Find a User Profile
Related to