Using the Workforce App FAQ
What is the read range of the App? How close does the App need to be?
We aim for a read range of around 0 - 30cm, but this will vary by phone. The guidance stickers should
indicate the optimum place the phone. The phone must be kept close to the Touch Reader to work.
A worker is struggling to use the App to get a successful access to site. What should I check?
There are several reasons that the App may not grant access to a Worker so the following should be:
PHONE SETTINGS: check both the Bluetooth and Location Services are on. Either of these settings off can cause the App handshake to fail.
PHONE PROXIMITY: check the Worker remains in close proximity to the MSite Touch reader when in use.
INDUCTED: check the worker is inducted at your site on their Worker page in MSite. If this is not ticked,
access will not be granted.
ACCESS RESTRICTIONS: check whether there are any access restrictions against that worker and remove
these as appropriate based on site policy.
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